Field service management software can help your business cut costs and increase profits by allowing you to schedule employees more efficiently, record expenses, and monitor performance metrics like on-time arrival rates and first call resolution rates. Before you make the purchase, you need to understand how field service management works in your industry and what features are friendly to your business. Follow this guide to learn about some factors to consider when shopping for software to find the right fit for your company’s needs, budget, and plans.
The Field Service Management Software you install should have the ability to support your entire team, from technicians and dispatchers, to account managers and supervisors. Multi-user capabilities mean that not only can all of these roles access data in the system, but they can also work on it together. That is important because these people often need input from others to complete their tasks successfully.
For example, a dispatcher might want a technician to enter information about his current job site or provide documentation about a previous visit. If the technician cannot do so quickly or without going through an exhaustive process, it’s time to look at other options. The different departments within your company will likely require varying levels of security clearance to access specific data types.
Ensuring all employees can access the software, regardless of location, is essential. The best way to do this is through real-time synchronization. That way, any changes on one device will automatically reflect on the other devices. That way, there’s no worrying about a paperwork error again due to information not being in sync with each other.
Plus, there are few things worse than having to make your way back into an office to update a paper file or send fax just because it’s not in sync with what’s happening on your computer screen. One downside is that, since it’s web-based, you’ll need internet access and an internet browser to work correctly. So make sure you don’t travel too far away from civilization when using this feature. However, you may need to have an offline backup plan.
Centralized Data Storage
One important consideration when choosing your field service management software is whether or not the software you’re considering will offer centralized data storage. Not only does this allow you and your team to store all of your data in one place, but it also allows you to send reports, such as sales and service reports, to a central server. That is an invaluable aspect of any business that relies on thorough reporting.
Allowing every member of your organization to access all the information they need. Can help them make better decisions while ensuring they are always doing their part. As a result, this helps maintain organizational efficiency and ensures that no single employee misses vital information. Which could lead to severe consequences. To properly use reports like these, you’ll want your software vendor to provide robust analysis features. So you can perform a more detailed analysis of data that various systems collect in real-time.
Ease of Use and Functionality
A field service management software should be intuitive and easy to use, or else you won’t be able to get the most out of it. The software should also include an extensive suite of features tailored specifically to your needs, so consider what your business will require before making a decision. The most robust field service management software has multiple options for delivery methods that ensure access from any device in any location.
Whether you choose online, desktop, or mobile-based technology is up to you. But make sure that the system you choose is compatible with your IT environment. And capable of being accessed from all devices to meet the demands of a company that operates globally.
Full Accessibility and Design
It’s crucial to ensure that the software you install is easily accessible to people with disabilities. For example, if you need a web-based system, ensure that its designallows screen readers and other assistive technologies will work. In addition, make sure the site’s design is not cluttered or difficult to navigate. The good idea is to consult a professional to help you identify. Which ones are user-friendly and easy on the eyes.
It’s also important to consider how much time employees will spend using the site daily. If they’re spending more than two hours per day. Then make sure there is an option for them to use their device (such as an iPad). Instead of having to use a desktop computer all day.
When looking for reliable field service management software. It’s crucial to consider features that will meet your needs. Add value and increase productivity. That way, you’ll clearly know the best program for you before you start shopping. It’s also crucial to consider factors such as your employees’ skill level and the number of hours they spend. On the field daily to ensure you’re choosing something that also meets their needs.